Return Policy

Last updated: August 23, 2026

We want you to feel confident shopping with Wold Eden. This Return Policy explains when an item may be returned and how refunds, damaged items, and exchanges are handled.

1. 30-Day Return Window

You may request a return within 30 days after the item is delivered, unless the product was clearly identified as non-returnable or final sale before purchase.

2. Return Eligibility

To be eligible for a standard return, the item should be unused, uninstalled, in substantially the same condition in which it was received, and returned with its original packaging, accessories, manuals, tags, and proof of purchase when applicable.

We may decline a return if an item is materially used, altered, installed, assembled in a way that prevents resale, damaged after delivery, or missing significant components, except where applicable law provides otherwise.

3. How to Start a Return

Before sending anything back, contact us through our Contact page and include your order number, the item you wish to return, and the reason for the request.

If the return is approved, we will provide return instructions and, when applicable, the correct return address. Please do not send a return to a manufacturer, supplier, or any address not provided in our return instructions.

4. Return Shipping Costs

For a change-of-mind return, the customer is generally responsible for return shipping unless we state otherwise. If we confirm that an item was damaged in transit, defective, or incorrect, we will provide an appropriate remedy and will cover reasonable return shipping when a return is required, subject to applicable law.

We recommend using a trackable shipping method for customer-paid returns. We cannot confirm receipt of a return until it reaches the designated return location.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. To help us resolve the issue quickly, please provide the order number, a description of the problem, and clear photos or video when requested.

When the issue is verified, we may offer a replacement, refund, repair, return authorization, or another appropriate remedy depending on the circumstances and applicable law.

6. Non-Returnable Items

The following items may not be eligible for a change-of-mind return when clearly disclosed before purchase:

Custom-made, personalized, or made-to-order items;
Gift cards;
Items marked final sale or non-returnable at the time of purchase;
Items that cannot safely or reasonably be resold after use or installation.

This section does not remove any rights you may have for defective, damaged, misdescribed, or incorrectly supplied goods under applicable law.

7. Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method unless another method is required by law or agreed with you.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it. Original shipping charges are generally non-refundable for change-of-mind returns, except when required by law or when the return results from our error.

8. Exchanges

For most change-of-mind exchanges, the simplest process is to return the eligible item and place a new order for the preferred item after the return is approved. For damaged, defective, or incorrect products, we may arrange a direct replacement when appropriate.

9. Order Cancellations

If you want to cancel an order before it ships, contact us as soon as possible. We will try to stop fulfillment, but we cannot guarantee cancellation after processing has begun. If the order has already shipped, you may request a return after delivery if the item is eligible.

10. Refunds for Unshipped Orders

If we cannot ship an order within the shipment timeframe we stated, or within the applicable timeframe when no shipment estimate was stated, we will provide the delay and cancellation options required by applicable law. If the order is cancelled for non-shipment, we will issue the required refund.