Last updated: August 23, 2026
Thank you for shopping with Wold Eden. This Shipping Policy explains how orders placed through our online store are processed, shipped, tracked, and handled if a delay or delivery issue occurs.
1. Shipping Destinations
We ship to destinations made available at checkout. Availability may vary by product, carrier, ZIP code, U.S. territory, P.O. Box, or other delivery restriction. If checkout does not accept a destination, we are unable to ship the order there at that time.
2. Order Processing and Shipment Timing
Order processing begins after payment authorization and any necessary order or fraud review. If a specific shipment or processing timeframe is displayed on a product page, in the cart, or at checkout, that timeframe applies to the order.
If no specific shipment timeframe is stated, we expect to ship a properly completed order within 30 days of receiving it. If we learn that we cannot ship within the stated timeframe, or within 30 days when no timeframe was stated, we will notify you and provide the option to agree to a delay or cancel the affected order for a prompt refund, as required by applicable law.
3. Delivery Estimates
Delivery dates shown by us or by a carrier are estimates unless expressly stated otherwise. Transit time may be affected by weekends, holidays, severe weather, carrier congestion, address issues, service interruptions, or other circumstances outside normal operations. A shipping estimate is not a guarantee of a particular delivery date.
4. Shipping Charges
Any shipping charge that applies to your order will be shown before you complete checkout. Promotions or free-shipping offers, when available, may be subject to stated conditions or exclusions.
5. Multiple Packages
Some orders may be fulfilled from more than one location or fulfillment partner. As a result, items from the same order may arrive in separate packages and at different times. When tracking is available, separate tracking information may be provided for each package.
6. Address Accuracy and Changes
Please review your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible through our Contact page. We will try to help, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to a carrier.
7. Tracking Your Order
When tracking is available, you will receive a shipping confirmation or order-status update containing a tracking link or tracking number. Carrier tracking may take some time to update after a shipping label is created.
You can also review our Track Order page for tracking guidance.
8. Delayed, Lost, or Missing Packages
If tracking has not updated for an extended period, or a package appears to be lost, contact us through our Contact page with your order number. We may work with the carrier or fulfillment partner to investigate the shipment and determine the appropriate next step.
If a carrier marks a package as delivered but you cannot locate it, please first check the delivery location, mailbox, household members, building staff, neighbors, and any safe-location photo or carrier notice. If the package is still missing, contact us so we can review the available tracking information with you.
9. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us as soon as possible. Please keep the product and packaging and provide your order number and clear photos when requested. We will review the issue and, when appropriate, arrange a replacement, return, refund, or other remedy consistent with our Return Policy and applicable law.
10. Order Cancellation
If you need to cancel an order, contact us promptly. We will make a reasonable effort to cancel it before fulfillment begins, but cancellation is not guaranteed once an order has been processed or shipped. If an order has already shipped, the Return Policy may apply.
11. Taxes, Duties, and Carrier Fees
Applicable sales tax is calculated or collected as required. If international delivery is offered for a particular order, additional duties, taxes, customs charges, or carrier fees may apply unless checkout clearly states that they are included.
12. Contact
For shipping questions, delays, address corrections, or delivery concerns, please use our Contact page and include your order number whenever possible.
This policy does not limit any rights or remedies that cannot be waived under applicable consumer-protection law.