Track your Wold Eden order quickly using the information below.
1. Use Your Shipping Confirmation
After an order is shipped and tracking is available, we send a shipping confirmation or order-status update to the email address or contact method used at checkout. Open that message and select the tracking link to view the latest carrier status.
2. Check Your Customer Account
If you created or use a customer account, you can sign in to your account to review available order information. The tracking link contained in your shipping confirmation is usually the most direct way to follow a specific package.
3. Tracking Has Not Updated Yet
A carrier may create a shipping label before the package receives its first physical scan. Tracking information can therefore take some time to begin showing movement. If the status remains unchanged for an extended period, contact us and we can review the available shipment information.
4. Your Order May Arrive in More Than One Package
Some orders are fulfilled from multiple locations or fulfillment partners. If this happens, you may receive more than one shipping confirmation and more than one tracking number for the same order.
5. Tracking Says “Delivered” but You Cannot Find the Package
Please check your mailbox, front or side door, building reception, package room, household members, neighbors, and any safe-location photo or delivery note provided by the carrier. Carriers occasionally scan a package before final placement.
If you still cannot locate the package, contact us with your order number so we can review the tracking details and, when appropriate, work with the carrier or fulfillment partner.
6. You Did Not Receive a Tracking Email
Please check your spam, junk, and promotions folders and make sure you are checking the same email address used at checkout. Tracking is sent only after shipment information becomes available.
If your order has been marked shipped but you still do not have tracking information, please contact us.
Need Help?
Use our Contact page and include:
- Your order number;
- The name or email used for the order;
- A brief description of the tracking issue.
For your security, please do not send full credit-card numbers or account passwords in a support message.
For more information about delivery timing and shipment issues, see our Shipping Policy.